We are not scheduling appointments or drop-offs at this time.
This means that we are doing NEITHER of the following:
1) Scheduling an appointment at the shop, for ANY reason.
2) Setting up any kind of drop-off situation. We’ve never done business this way and don’t have the resources to do so. At this time we do not have “normal” shop hours, cannot be on call 24/7, and can’t assume the liability for anything you decide to leave outside our shop. Contrary to feedback we’ve received from some of you, it is NOT the same as shipping your instrument to us. When a customer ships something using a professional shipping service, there is tracking, insurance, usually a signature is required from someone on our staff, and so on. It’s a totally different scenario.
We receive several dozen requests each week to schedule appointments and drop-offs – despite these clearly-stated policies. We understand the present situation is inconvenient, but for the time being this is how we must proceed.
We ARE still accepting mail-in repairs and shipping items purchased through our store.
Continue reading“COVID-19 Update: August 21, 2020”