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Please review our policies NOW, to avoid misunderstandings LATER.

  • All shop visits are BY APPOINTMENT ONLY – a specific time on a specific date.
  • If you arrive without an appointment, you will not receive service.
  • We reserve the right to refuse service to anyone engaging in threatening, abusive, or otherwise inappropriate behavior.
  • We don’t offer “repairs while you wait” or same day service.
  • We CANNOT quote or estimate price without examining the instrument – IN PERSON.
  • We’re in the shop most weekdays.
  • We’re not here 24/7 and we don’t keep fixed hours.
  • We’re not available weekends.
  • We correspond by email only. We do not have a listed phone number, and we do not use text messaging or social media.