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Please review our appointment policies NOW, to avoid misunderstandings LATER.

  • All shop visits are scheduled BY APPOINTMENT ONLY.
  • Typically, we can see you as soon as the next business day.
  • If you arrive without an appointment, you will not receive service.
  • We don’t offer “repairs while you wait,” but we will quote price and turn-around time during your initial visit.
  • There is no cost or further obligation after the initial consultation/quote.
  • We need to examine the instrument – in person – to assess the scope and pricing of repairs.
  • Playing condition repairs can usually be completed within a few days. However, we’ve been blessed with an abundance of work and right now we’re estimating 4-6 weeks for all but the most minor repairs. Example: recorking a sax neck will not take 4-6 weeks. And warranty service will not take 4-6 weeks. But if we’re doing any kind of substantial work, we have many, many instruments that need to be finished first to fulfill commitments we made to other customers.
  • If you have a specific time frame requirement, we’ll make reasonable accommodations to work with you (please re-read the last bullet point)
  • We’re in the shop most weekdays.
  • We’re not here 24/7 and we don’t keep fixed hours.
  • We’re not available weekends.